Job Description

About Us

TheMathCompany or MathCo® is a global Enterprise AI and Analytics company trusted for data-driven decision-making by leading Fortune 500 and Global 2000 enterprises. Founded in 2016, MathCo builds custom AI and advanced analytics solutions focused on enterprise problem-solving through its innovative hybrid model. NucliOS, MathCo’s proprietary platform with pre-built workflows and reusable plug-and-play modules, enables the vision of connected intelligence at a lower TCO.

For our employees, we foster an open, transparent, and collaborative culture with no barriers, making MathCo a great place to work. We provide exciting growth opportunities, value capabilities, and attitude over experience, enabling the Mathemagicians to ‘Leave a Mark’.

Engagement Manager, Salesforce Agentforce Specialist / Agent Experience Designer

As an Engagement Manager, Salesforce Agentforce Specialist, you will play a pivotal role in driving designs, builds, and optimizes autonomous AI agents and human-AI workflows inside Salesforce to improve customer service and employee productivity. You will lead high-impact projects that enhance customer data insights, optimize data governance, and implement predictive analytics solutions to improve business outcomes.

This role acts as the strategic bridge between business leaders, Salesforce technical teams, and implementation partners, ensuring that Salesforce solutions align with business objectives and drive measurable impact.

Key Responsibilities

Client & Stakeholder Management

• Serve as a trusted advisor to clients, providing expertise on Salesforce Agentforce, Salesforce Data Cloud, and data-driven decision-making.
• Lead discussions on AI strategy, ensuring alignment with business objectives and client expectations.
• Manage stakeholder relationships, set expectations, and drive adoption of Salesforce Agentforce AI & Data Cloud capabilities.
• Collaborate with Data, Salesforce and other teams to design and implement Agentforce solutions that meet client needs.

Salesforce Agentforce & Data Cloud Execution

• Map out customer and employee workflows to figure out where autonomous or assistant AI agents can add value
• Configure Agentforce templates, build prompt structures, and define action management workflows.
• Link Salesforce Data Cloud (Data 360) and external knowledge sources so agents have accurate real-time context
• Lead the design, implementation, and optimization of Salesforce Data Cloud solutions, ensuring seamless data integration and governance.
• Develop and execute predictive and prescriptive analytics solutions using Agentforce & other Data Cloud AI-powered insights.
• Oversee the development of Agentforce Build & Implementation .
• Partner with data engineers and Salesforce specialists to ensure data integrity, accessibility, and scalability across enterprise solutions.

Team Leadership & Delivery

• Lead and mentor a team of Salesforce consultants, data analysts, and AI Engineers to execute high-quality data analytics and cloud implementation initiatives.
• Ensure project deliverables are on track, meet client expectations, and provide tangible business value.
• Stay ahead of Salesforce Data Cloud advancements, AI-driven analytics, and CRM industry trends, bringing innovative solutions to clients.

Ideal Candidates Will Have:

• 5+ years of experience in Salesforce consulting, Data Cloud solutions, CRM Analytics, or enterprise data strategy.
• Hands-on experience with Prompt Builder, custom topics, actions, and agent testing (ideally holding a Salesforce Certified Agentforce Specialist credential)
• Direct experience building or managing Salesforce Agentforce agents
• Proven expertise in Salesforce Data Cloud, Agentforce, CRM Analytics (CRMA), and Marketing Cloud Intelligence.
• Strong understanding of Salesforce architecture, data governance, and integration best practices.
• Skilled at communicating with stakeholders and leadership with updates using data storytelling and providing timely, concise and actionable updates.
• Experience leading Salesforce Agentforce implementation projects, stakeholder engagement, and business process analysis.
• Strong project management skills with a track record of delivering high-impact, analytics-driven solutions.

Preferred Certifications (At least one)

• Salesforce Certified Agentforce Specialist
• Salesforce Data Cloud Consultant
• Salesforce AI & Data Cloud Specialist
• CRM Analytics (CRMA) Certified
• Certified Salesforce Business Analyst

Nice-to-Have Skills

• Experience in Enterprise-level implementation, ideally Pharama/Life science industries.
• Background in Salesforce Marketing Cloud or Pardot.
• Familiarity with SQL, Python, or other data analytics tools.

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