Field Service Technician – Office TechnologyDEX Imaging is seeking an experienced Field Service Technician with direct industry experience servicing copiers, printers, multifunction devices, and related office technology equipment.For this position, we are specifically seeking candidates who already have hands-on experience within the copier, printer, or office technology industry. Candidates should be able to independently diagnose, troubleshoot, maintain, and repair office technology equipment in a customer-facing field environment.Experience servicing Konica Minolta, HP, Sharp, Canon, Ricoh, Toshiba, Xerox, Kyocera, or similar office technology equipment is strongly preferred.What You'll DoDiagnose, troubleshoot, and repair copiers, printers, multifunction devices, and related office technology equipmentPerform preventive maintenance and complete assigned service callsInstall, configure, test, and support equipment at customer locationsIdentify mechanical, electrical, connectivity, and print-quality issuesProvide professional customer service and technical support during onsite visitsMaintain accurate service records, parts usage, and repair documentationCommunicate repair status and equipment recommendations clearlyManage assigned territory and service schedule efficientlyWork independently while partnering with service leadership and support teamsMaintain current knowledge of manufacturer equipment, service procedures, firmware, and technologyWhat We're Looking ForPrevious professional experience servicing copiers, printers, multifunction devices, or related office technology equipment is requiredStrong mechanical and technical troubleshooting abilityExperience diagnosing and repairing equipment in a field service environmentFamiliarity with one or more major office technology manufacturersStrong customer service and communication skillsAbility to independently manage service calls and assigned territoryBasic computer and networking knowledge related to connected office equipmentAbility to read technical documentation, service manuals, and diagnostic informationValid driver's license and reliable transportationIndustry Experience RequirementThis opening is intended for technicians who already have experience within the copier, printer, managed print, or office technology service industry.While technical experience from industries such as automotive, HVAC, appliance repair, cable installation, or general IT can provide valuable skills, we are not currently considering candidates whose experience is limited to transferable technical backgrounds without direct copier, printer, or office technology service experience.Why Join DEX?At DEX Imaging, experienced technicians have the opportunity to build on their industry knowledge while working with a growing organization and a broad range of office technology solutions.We OfferCompetitive pay plus incentivesComprehensive benefits packageOngoing manufacturer and Technical TrainingMileage reimbursement and travel compensationCareer advancement opportunitiesSupportive service team and leadershipCompany-provided tools and technologyWho We AreDEX Imaging is one of the nation's leading independent providers of office technology solutions, document management, and managed print services. We help businesses operate more efficiently through industry-leading technology, service, and support.Apply TodayIf you have professional experience servicing copiers, printers, multifunction devices, or related office technology equipment and are looking for your next opportunity, we encourage you to apply.We are especially interested in experienced technicians who can bring established industry knowledge, strong troubleshooting skills, and excellent customer service to the DEX Imaging team.The preceding job description has been designed to indicate the general nature of the work performed, the level of knowledge and skills typically required, and the usual working conditions of this position
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